Returns Authorisation: Before returning any item please contact our customer services on 0114 221 3344, or email firstname.lastname@example.org for authorisation.
Returning the Item: If you are returning the items to us, please send your item back to Hygiene UK Ltd, President Park, President Way, Sheffield, S4 7UR, and mark the outer packaging with “RETURNS” and add the corresponding sales invoice number we issued with the order. Please ensure you obtain a proof of delivery from your courier. Please note that we reserve the right to refuse any return which does not include the required information on the packaging, and items may therefore not be credited.
Packing the Item: Wrap the item securely and mark the outer packaging with “RETURNS” and add the corresponding sales invoice number we issued with the order. Usually the packaging in which the item was sent can be used for its return. Please ensure that the item is packaged appropriately as we cannot be held responsible for any damages accrued during transit back to us and this may result in a credit not being issued.
Unwanted Items: May be returned within 14 days of receipt* in the condition they were received (both product and packaging), provided the item is a standard stock item. Credits or refunds will only be issued once we are in receipt of the goods. Non stock and special items cannot normally be returned (subject to manufacturers return policy). If returned to us at a cost to the customer we will credit or refund to the value of the goods less the administrative fee and the original delivery charge levied by Hygiene UK Ltd. If it is required for us to collect the goods we will credit or refund to the value of the goods less the collection charge, administrative fee and the original delivery charge levied by Hygiene UK Ltd.
* This clause does not apply to Covid-19 lateral flow tests.
Faulty Items: If you suspect that a product is faulty, we would ask that you speak to our customer services on 0114 221 3344 who will help to resolve any issues. Items found to be faulty within 14 days of receipt will be replaced or credited once inspected. Items outside this timescale will be subject to the manufacturer’s warranty, details of which are available on request. If a product is found to have no fault or is faulty due to misuse then no replacements or credit will be issued and return of the goods to the customer will be subject to a delivery charge.
Damaged Items: Hygiene UK Ltd will replace any item that is delivered damaged provided the delivery note is clearly marked as received damaged and that we are informed within 24 hours of delivery. All packaging and contents must be retained for inspection unless we state otherwise. Any replacements will not be sent until the damaged items have been returned and/or inspected remotley via images/video.
Administrative Fee: Unwanted item returns are subject to an admin fee of 15% of the net invoice value or £15.00, whichever is greater.
Collection Charge: If you require us to collect the charge is £25.00 up to 30kg weight. Anything over this will be quoted at the time of request for collection.