Returns Policy

Returns Policy

Returns Authorisation: Before returning any item please contact our customer services on 0114 221 3344, or email for authorisation.

Returning the Item: If you are returning the items to us, please send your item back to Hygiene UK Ltd, President Park, President Way, Sheffield, S4 7UR, and mark the outer packaging with “RETURNS” and add the corresponding sales invoice number we issued with the order. Please ensure you obtain a proof of delivery from your courier. Please note that we reserve the right to refuse any return which does not include the required information on the packaging, and items may therefore not be credited.

Packing the Item: Wrap the item securely and mark the outer packaging with “RETURNS” and add the corresponding sales invoice number we issued with the order. Usually the packaging in which the item was sent can be used for its return. Please ensure that the item is packaged appropriately as we cannot be held responsible for any damages accrued during transit back to us and this may result in a credit not being issued.

Unwanted Items: May be returned within 14 days of receipt* in the condition they were received (both product and packaging), provided the item is a standard stock item. Credits or refunds will only be issued once we are in receipt of the goods. Non stock and special items cannot normally be returned (subject to manufacturers return policy). If returned to us at a cost to the customer we will credit or refund to the value of the goods less the administrative fee and the original delivery charge levied by Hygiene UK Ltd. If it is required for us to collect the goods we will credit or refund to the value of the goods less the collection charge, administrative fee and the original delivery charge levied by Hygiene UK Ltd.

* This clause does not apply to Covid-19 lateral flow tests.

Faulty Items: If you suspect that a product is faulty, we would ask that you speak to our customer services on 0114 221 3344 who will help to resolve any issues. Items found to be faulty within 14 days of receipt will be replaced or credited once inspected. Items outside this timescale will be subject to the manufacturer’s warranty, details of which are available on request. If a product is found to have no fault or is faulty due to misuse then no replacements or credit will be issued and return of the goods to the customer will be subject to a delivery charge.

Damaged Items: Hygiene UK Ltd will replace any item that is delivered damaged provided the delivery note is clearly marked as received damaged and that we are informed within 24 hours of delivery. All packaging and contents must be retained for inspection unless we state otherwise. Any replacements will not be sent until the damaged items have been returned and/or inspected remotley via images/video.

Administrative Fee: Unwanted item returns are subject to an admin fee of 15% of the net invoice value or £15.00, whichever is greater.

Collection Charge: If you require us to collect the charge is £25.00 up to 30kg weight. Anything over this will be quoted at the time of request for collection.



We first ordered products from Hygiene UK at the start of the pandemic as our usual suppliers could not supply, and had increased their prices drastically. We were offered competitively priced and good quality PPE at a time when not many suppliers could. You delivered timely deliveries to all of my locations, and your team are always friendly and helpful. I will continue to work with you when required.

Great products and pricing, and the team are always helpful and friendly.

We've used Hygiene UK many times and have nothing but good things to say. Great Prices, reliable & quick delivery. We use Hygiene UK to supply our blue-chip clients so confidence is a must! Thoroughly recommend!

A vast range of PPE products at competitive prices, but crucially Hygiene UK's expertise behind the products, and the quality of them, is second-to-none.

A great company to deal with, extremely reliable with a good range of products. Excellent product knowledge, great communication & customer service, fair prices and fast delivery.

Hygiene UK is great business providing essential supplies to essential services.

Huge range of products at great prices. At a time of desperate need many were taking advantage of people, but not Hygiene UK. They have helped us and have been nothing but perfect. If you’re looking for masks, gloves, aprons, etc please give the team at Hygiene UK a call!

Pleasure to deal with, great communication and overall service levels. Highly recommended.

Pleasure to deal with Hygiene UK Ltd, quick service and always available to answer questions.

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    An IVD Medical Device is defined in the IVDR as “any medical device which is a reagent, reagent product, calibrator, control material, kit, instrument, apparatus, piece of equipment, software or system, whether used alone or in combination, intended by the manufacturer to be used in vitro for the examination of specimens derived from the human body.

    In vitro diagnostics (IVDs) are tests that can detect disease, conditions and infections. In vitro simply means 'in glass', meaning these tests are typically conducted in test tubes, cassettes and similar equipment, as opposed to in vivo tests, which are conducted in the body itself.

    The IVDR is the new regulatory basis for placing on the market, making available and putting into service in vitro diagnostic medical devices on the European market. It will replace the EU’s current Directive on in vitro diagnostic medical devices (98/79/EC). As a European regulation, it will be effective in all EU member states and EFTA states immediately without need to be transferred into the law of respective states, however national laws may be adapted to back up some requirements in more detail.

    The IVDR came into force on 25 May 2017. Several implementing acts/guidance documents are being issued by the EU commission and are stipulated to complete some of the requirements to be met.

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